Claros Technology ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles.

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Information We Collect

We may collect personal information about you, including but not limited to:

• Name

• Business name

• Contact information (email address, phone number)

• Address

• Payment information (if applicable)

• Feedback and usage data

• Social profile data

 

How We Collect Information

We collect personal information in various ways, including:

• When you register for our services

• When you communicate with us via email, phone, or other channels

• Through our website using cookies and analytics tools

• From third parties, such as business partners or service providers

 

Use of AI Tools

We may use artificial intelligence (AI) tools for various purposes, including but not limited to:

• Generating Assessment Questions: AI may be used to create customised questions for assessments based on provided criteria.

• Analysing Position Descriptions: AI will read position descriptions to provide estimated SIFA (Skills Framework for the Information Age) levels, assisting businesses in evaluating roles more effectively.

• Ranking Assessment Responses: AI may rank responses to assessments, providing insights into candidate performance.

• Transcribing One-Way Video Interviews: AI tools may transcribe and analyse one-way video interviews to transcribe candidates' responses.

• Ranking Candidates: Based on assessment results, user profiles and interview transcripts, AI may rank candidates to provide an order of merit.

• Other Future Use Cases: We may also utilise AI for additional purposes that enhance our services, improve user experience, or streamline operations. These uses will be in compliance with applicable privacy laws.

 

When using AI tools, we ensure that personal information is handled in compliance with applicable privacy laws. The AI tools may process your data to generate insights or assessments, but we do not sell your personal information to third parties. When our AI ranks assessment results, profiles and transcripts, it uses only anonymised data and does not process any personally identifiable information.

 

Purpose of Collection

We collect your personal information for the following purposes:

• To provide and manage our services

• To communicate with you

• To process transactions

• To improve our products and services, including through AI analysis

• To comply with legal obligations

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Disclosure of Personal Information

We may disclose your personal information to:

• Our employees and contractors

• Third-party service providers who assist us in delivering our services

• Regulatory bodies or law enforcement agencies as required by law

• In the event of a merger, acquisition, or sale of all or a portion of our business

 

Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. We implement physical, electronic, and managerial procedures to safeguard your information in accordance with APP 11. 

 

Access and Correction

Under APP 12 and APP 13, you have the right to access the personal information we hold about you and to request corrections if your information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. 

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Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you interact with our site. You can manage your cookie preferences through your browser settings.

 

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through our website. Your continued use of our services after any changes indicates your acceptance of the revised policy.

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If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us